I was ask today just makes Sunbell Carpet Cleaning a 5 Star company? First of all when it comes to the method of cleaning, we chose the Dri-Foam system over steam and other methods. The main reason for this is its' scrubbing ability, which is a deep cleaning with no residue and low moisture, so therefore less chance of spots reappearing. We at Sunbell Carpet Cleaning believe in customer service from the 1st phone call to the completion of the cleaning project. During the first phone call we price each project by the square footage of the area to be cleaned and any additional services that may be needed. This way there is no up-sell or hidden charges when the crew arrives. Upon arrival the crew will measure and inspect each area to be cleaned, then we offer the completed job total. After that the home owner has the option of doing the job or not, no pressure. Then after the best carpet cleaning you ever had we give you a lifetime supplied bottle of Spot remover with our name and phone number on it. We do follow up call after the job to insure you're happy with our results. So what makes us a 5 Star company? Maybe it's our attention to details.